SecureCallSecure Payments by Phone
SecureCall provides businesses with a cost-effective, compliant solution for accepting card payments over the phone.
With SecureCall, PCI compliance is accessible to businesses of all sizes—without the hassle of complex deployments.
Most importantly, staff and customers stay connected throughout the payment process, ensuring a smooth and uninterrupted transaction.
SecureCall is built for staff handling payments in both contact center and non-contact center environments.
Perfect for retail, hospitality, healthcare, and government, it streamlines payments across multiple teams.
No automated IVRs, no links, no apps—just real people connecting with real people.
Our Partners
Offering a value added security service to increase revenue and reduce customer churn.
Pre-integrated into our Partners network with NO complex projects in IT or voice network domains.
Deployment once for sale across both UCaaS and CCaaS product portfolios.
Our Customers
De-scope phone payments and prove PCI-DSS compliance to banks, Qualified Security Assessors (QSAs), and insurers—effortlessly.
The only PCI solution that eliminates complex, costly deployments.
Get your staff PCI-compliant and ready to take secure payments in minutes.
For Customers
For customers, it means retaining control over their sensitive credit card details—no longer sharing them with a stranger over the phone.
How does it work?
By integrating the power of SecureCall with our partner's Cloud Communications network (UCaaS and CCaaS), SecureCall ensures real-time redaction of credit card details during conversations.
Business Benefits
- De-scoping payment by phone transactions
- Demonstrating to Banks, Qualified Security Assessor (QSA) and insurers that they are PCI-DSS compliant
- Reducing cyber security insurance premiums
- Reducing costly (MOTO) processing transaction fees
The Benefit to our Service Provider Partners
Businesses consider security solutions the top priority in their selection criteria, making it a 'must-have' for Service Providers to remain competitive in today's market.
Right now, business cannot safely use their Cloud Communications service to securely take card payments in office accounts teams, retail point of sale or local government settings.
The traditional phone service fails to meet the essential PCI-DSS compliance requirements.
Businesses face escalating insurance and compliance costs, highlighting the high risks associated with taking card payments by phone.
As a business imperative, they are forced to continue to take payments by phone to meet their customer's expectations and meet their revenue targets.
SecureCall is bundled by Service Providers. Positioned as a non-discretionary value added service. It differentiates a Service Provider's communication offering, increasing ARPU and reducing customer churn.
The Benefits to Businesses of any Size
All businesses that take card payments must demonstrate to their bank that they are PCI-DSS compliant. VISA and Mastercard mandate this.
Online and expensive Contact Center solutions do exist, but cannot economically scale down businesses that require secure card payments in office accounts teams, retail points of sale and local government settings.
Taking card payments by phone is a critical way to engage with customers and secure sales, however, it has also become the weakest link in a business’s cyber security solution.
SecureCall economically solves business risks, and costs, by securing the phone call between the customer and the business as the payment is being made. SecureCall interacts with the telco' s Cloud Communications service to capture and mask card holder details, keeping customer sensitive information secure.
The Benefit to Customers
Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.
In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'speak' their card details to someone they don't know.
Customers are frustrated when the business 'transfers' them to an automated IVR for payment or even worse, tells them to 'go online' or 'visit a branch'.
SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone, remaining protected and secure
